Refund and cancellation

Welcome to Botire. This Refund and Cancellation Policy outlines the guidelines and procedures for requesting refunds and cancellations of orders or services. By using our services, you agree to adhere to the practices described in this policy.

Refund Eligibility and Timeframes

We strive to provide high-quality services and products. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

  • Subscription Plans: Refund eligibility for subscription plans may vary based on the plan you've chosen. Please refer to the specific plan details on our website.
  • One-Time Purchases: Refunds for one-time purchases are generally available within 15 days from the date of purchase.
  • Service Disruptions: In cases of service disruptions or failures on our end, we will assess refund eligibility on a case-by-case basis.

To initiate a refund request, please contact our customer support team at You will need to provide relevant information, such as order details and the reason for your refund request.

Cancellation Procedures and Requirements

You may cancel your subscription or order by following these procedures:

  • Subscription Plans: To cancel a subscription plan, log in to your account and navigate to the "Subscription" section. Follow the cancellation instructions provided.
  • One-Time Purchases: To cancel a one-time purchase, contact our customer support team within 15 days of the purchase date.

Cancellation Fees: Some plans or orders may be subject to cancellation fees. These fees will be clearly outlined during the cancellation process.

Refund and Cancellation Exceptions

Certain situations may not be eligible for refunds or cancellations, including:

  • Services already rendered or products already delivered.
  • Use of a significant portion of the subscription period.
  • Violation of our terms of use.

Processing Refunds

Once your refund request is approved, we will process the refund within 15 days. The refund will be issued using the original payment method, unless otherwise specified.

Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, or if you need assistance with a refund or cancellation, please contact our customer support team at